Should I Pay The Money To The Customer Or Not

By - - [ Opinion ]

I am usman I work as a third money party agent (pos)

Just yesterday one of my very good customers came to do transaction.He came to my shop to withdraw the some 10,000 naira only but sadly the transaction was not successful but my customer was debited tho it happens at times when there is inter switch I appropriative from the bank,  so after the inpromptle withdrawal I tried to explain to him but he was do violence and he was insisting that I should pay him the money. And he is my very good customer should I pay him the money to maintain him as my customer or I should let him go in anger and never return. ...

I have told him the step he should take to get back his money but he won't understand I am  very confuse now.

Please I need your opinion

Should I pay the money to the customer or not - By Onwa Matthew - 2019-10-05 15:51:05

This is business and there's no friendship in business. It do happen to customers and even in ATM , it do happen. He should exercise patience, the money will bounce back to his account. But, it's up to you. Since you said he is your best friend, I think you should give him the money to collect it back after sorting out the withdrawal problem

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Should I pay the money to the customer or not - By Abubaka Sadiq Adamu - 2019-10-05 15:52:40

Well, if he is known to you then you just pay him and tell him to bring back your money if bank refund him. But if you can't trace him, don't give him anything, unless if you trust him.

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Should I pay the money to the customer or not - By Happiness Chidinma - 2019-10-05 15:52:47

If u trust him that when the money is reverted to his account he will return the one u gave to him u can give him but if not don't because the money will surely be reverted to his account.

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Should I pay the money to the customer or not - By Feyisara Bamidele Mayowa - 2019-10-05 15:59:00

You can ask him to wait cause it's meant be the network or you should tell him to visit his/her bank to complain...I will advise you settle it amicably Rather than shouting on your costumer.

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Should I pay the money to the customer or not - By Obi Chukwu - 2019-10-05 16:37:38

there is a saying that customers are always right irrespective of what they do. if he has been your long time customer i advise you give him the money because as far he has been debitedthe money is no longer in his possession. if itwas a stranger i would have obliged against it

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Should I pay the money to the customer or not - By Chucks Mordi - 2019-10-05 16:38:09

Things like this always happen, even in the ATM people come to make transactions especially withdrawa, and it turns out that the machine won't pay the individual but he/she will be debited. In this situation, the money will definitely return, in might take a while buh he/she must definitely be credited back so your so called good customer should exercise patience and stop being violent. If he refuse and still wants his money, send him out of your shop.

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Should I pay the money to the customer or not - By Okunloye Kehinde - 2019-10-05 16:42:02

Ah never try such, or if you give him the money now and he didn't return to feed you back if they revert the money who is going to lose among you guys??? You better tell him to exercise patient till when they will revert the money or else you may lose both the customer and money

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Should I pay the money to the customer or not - By Najib Sani - 2019-10-05 16:43:42

Oga USMAN this is as simple as drinking water! You said he is your customer! And you by yourself you know it normally happens at ATM but later they will credit you back! Since he can't understand you, just give him the #10000, and tell him that they will credit him, so that if returned the money for him, he must definitely come back in shame and beg for forgiveness!

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Should I pay the money to the customer or not - By Chinomso Nwokoma - 2019-10-05 16:48:03

This is business. Same thing happened to me last year,they refused paying me the money and I was told to report to the bank, and I was in dare need of the money as a student. The process was annoying and it took a long time before they reversed. This happens as a result of network issues. It isn't easy to understand this as a customer especially when you in desperate need of the money considering our economy. The best you can do is to explain to him because if it's later reversed, its your loss.

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Should I pay the money to the customer or not - By Ibraheem Muideen Olawale - 2019-10-05 16:48:32

If you trust him,you can pay him the money and tell her the steps to take for the reversal of the money. Don't forget to tell him to bring back the money to you as soon as it reversed but don't pay him the money if he is not trusted by you .

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Should I pay the money to the customer or not - By Joel Mejida - 2019-10-05 16:48:58

Paying the money to him will go a long way boosting your trust to your potential customers. Sometimes when you do everything to retain a customer by winning their trust, you will end up having more patronage not from that one only but from other people who knows about the good gesture. So my brother just pay him the money and go to the bank yourself and recover the money. 

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Should I pay the money to the customer or not - By Sayaolu Remilekun - 2019-10-05 16:53:28

Giving him the money is at your own risk, since you already told him the steps to take to get his money back, if he refused to be patient and you trust him then you can give him,but if you are not sure you can get your money back then don't give him.

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Should I pay the money to the customer or not - By Alamu Olayinka Abass - 2019-10-05 16:56:41

This is business, all you can do is tell him to wait for the next 24 hours the money will bounce back and take all the necessary details before he leaves. Is not advicable to give him the money cos elhe may not refund the money anymore. So tell him to wait for the next 24 hours.

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Should I pay the money to the customer or not - By Alamu Olayinka Abass - 2019-10-05 16:56:57

This is business, all you can do is tell him to wait for the next 24 hours the money will bounce back and take all the necessary details before he leaves. Is not advicable to give him the money cos elhe may not refund the money anymore. So tell him to wait for the next 24 hours.

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Should I pay the money to the customer or not - By Akinmoyede Bolanle - 2019-10-05 17:02:56

This kind of situation has happened to me before bit I wasn't given the money back, I was directed to my bank to make the complain so that they can return my money back because they it was due network. There is no friendship in business o. 

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Should I pay the money to the customer or not - By Nwamadi Venansius - 2019-10-05 17:04:50

if you know the full details about him from where he works to where he leaves then I think you can pay him the money, but he you know nothing about him just the customer things my brother hold back your money, the bank will pay later 

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Should I pay the money to the customer or not - By Opeyemi Pelumi Abiola - 2019-10-05 17:07:20

We are talking abt business nd their is no family and frnds when its comes to business matter, it do happen even in bank al you need is just pled to each other nd solt things out nd continue ur business

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Should I pay the money to the customer or not - By Noah Pulu - 2019-10-05 17:09:15

In business good customer relationship is key but in this case he has to go to his bank and lay complain then the money will be refunded to him if you start giving everybody money when you haven't received it then the business will crash so if he cant reason that let him go!!

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Should I pay the money to the customer or not - By Oloruntoba Ademola - 2019-10-05 17:13:43

I will advice u not to pay him the money, cos most at times it happen to me too and later with the patient my customers have for me they get their money bank. So u should advice him also to be very patient, maybe it may be cause by the bank due to service issues at that moment. 

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Should I pay the money to the customer or not - By Praise Oyedeji - 2019-10-05 17:20:37

I feel you have to trust him to some certain level to be able to give him the money so that wen bank refunds, he'll be faithful enough to return yours. If you don't trust him to that extent then please don't give him

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Should I pay the money to the customer or not - By Victory Uchechi - 2019-10-05 17:24:39

This same thing has happened to me before. The man is the only person that has petronized me in a big way ever since i started my business. I transfered recharge card of 1k to him, but unknowingly to me,  he told me the number is  MTN while it's  Glo, but not withstanding the man  still payed me, it was latter that the money bounced back and i quickly informed the man.

Tell the man to exercise patience. 

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Should I pay the money to the customer or not - By JOSHUA ADEBISI - 2019-10-05 17:26:43

Just like an ATM dispense error where the cardholder will be debited and money will not be paid. Kindly tell your customer to be patient as the error was not your fault. It is likely the transaction will be reversed within 24hrs and if the customer can't wait, kindly perform due diligence (kyc). 

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Should I pay the money to the customer or not - By Oluwadarasimi Stephen - 2019-10-05 17:28:21

To be sincere, the fault is not yours and its not his. But my advice to the both of you is that you should just hold on a little bit, it might be the network problem.

But if at all you were not able to resolve the issue, then you dont have to pay a dime because its not your fault, and this is business, not family matter.

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Should I pay the money to the customer or not - By Amaikwu Chinelo - 2019-10-05 17:33:10

Money issues can become very heated if not handled wisely. You can contact the bank customer care on his behalf and explain the situation. I'm sure when the money reverts to his account he will calm down and renew his customer relationship with you. 

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Should I pay the money to the customer or not - By Keshinro David - 2019-10-05 17:37:12

There are sometimes whereby when you want to withdraw money from the atm, they would debit you while you have not even receive the money, its is not a new thing. but the man need to understand that seen it is not happening before whenever he want to withdrawal, he should know that it is not the guy fault what the man need to do is to go to the bank and make a complain and they would definately refund the money. He doesn't need to be angry like that

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Should I pay the money to the customer or not - By Muhammad Faeezah - 2019-10-05 17:39:05

I don't know what is wrong with these bank networks these days. I also withdrew money online but it never came. They just sent a credit alert of my money back to me after 3 days. Ask hik to wait and if it didn't work just go to the bank and complain.

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Should I pay the money to the customer or not - By Emeka John - 2019-10-05 17:40:47

Look this is business,  in a business there's nothing like brothers or sisters and even friends,  talkles of good customer, you have to wait network comes up to avoid you not to lost your business money,  because if you lost your business and come That you don't have another money to continue your business,  the same of your good customer will look another shop and start buying from them and you he will become their customer,  you and your shop is already become the past OK,  so do not do good friend or good customer with your business OK 

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Should I pay the money to the customer or not - By Osas Nice - 2019-10-05 17:41:00

Oops, this is a very complicated issue

Its crystal clear that its not your fault nor the fault of the customer, but the fact still remain that there is no brother in business

So I will suggest you don't pay him the money yet, he should try and take your advice and go to the bank, and after doing everything and no way out, he can return back to you and you guys can come into a conclusive conclusion by sharing the payment.

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Should I pay the money to the customer or not - By Fadare Oluwafunmilayo - 2019-10-05 17:41:00

Have someone else explain to him ,because he already believes that you are a fraud so he wont believe you no matter what you say,,give him your phone number and tell him to keep in touch in case the money is not reversed

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Should I pay the money to the customer or not - By Ibeh Charles - 2019-10-05 17:41:24

I think if you know him well even up to his house, you can give the money to him but if he's not someone you know really well, please do not. You can explain to him the situation on ground,he should understand.

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Should I pay the money to the customer or not - By Bola Seun - 2019-10-05 17:41:49

u don’t need to pay him since the transaction is not successfully...what if he went to withdraw at the atm and the atm messed up like that will he b fighting wit the atm .so no friendship in business . Tell him to wait sometime I might be network problems 

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Should I pay the money to the customer or not - By Ify Benjamin - 2019-10-05 17:48:08

No, u should not pay him the money, this is business, when one customer goes another will come, of course he is ur good customer but u don't expect to lose in business........even when he goes to seek explanation somewhere he will still be referred to the bank, the best option is to go the bank and lay his complaints hence the bank will refund his money.

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Should I pay the money to the customer or not - By Emmanuel Agbasielo - 2019-10-05 17:52:08

You can give him back the money only if you trust him that he will refund the money if finally he gets the money back from the bank. But before refunding the money to him,you must know his whereabouts very well. Remember, there's no brother in business. You can only be kind if you are up to the risk.

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Should I pay the money to the customer or not - By Adeyemi Festus - 2019-10-05 18:21:45

You have to explain to him that you can't give him the money

It's possible thier reverse the money back into his account, what if you give him the cash and the money was reverse back him is account and he refuse to tell you, 

Either a good customer or not, dont trust him to that extend

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Should I pay the money to the customer or not - By Ayomide Tanimowo - 2019-10-05 18:22:39

You should know that there is no friendship in business, at least you are educated and know the solution to that as a pos agent, the money will be back to his account after 24hours or you should give him the #10000 since he is your favourite customer then collect the money from him when its done 

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Should I pay the money to the customer or not - By Blessing Olububechi okereafor - 2019-10-05 18:23:00

If u trust this customer and he has been your Long time customer or friend,I suggest you give him the money. Then if the money bounce back he should refund u. Just to save that relationship you have with him 

But if it's someone u can't trust then it's a big No

Don't give him it's your business and 10000 is a lot of money

Hope this help

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Should I pay the money to the customer or not - By Abiodun Edward Leigh - 2019-10-05 18:23:57

Dear Agent,is unfortunate that this has happened due to network issue.It happen in all aspect for example health sector,  telecommunications, musical ndustry, banking to mention but a few.

In the aspect of POS withdrawal,once any transaction takes place and such transaction wasn't shown APPROVED on the receipt, Banks instructed that Agents should not give funds to such customer.If An agent give such funds without being APPROVED such Agent is on his or her own. For a business to grow, you don't mix relationship with it. As a  neighbor is now left you if you want to borrow him/ her the funds.

In conclusion, don't give out funds that is not APPROVED on the receipt  refer the customer to the bank for a reversal

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Should I pay the money to the customer or not - By Babatunde Wuraola - 2019-10-05 18:36:10

If you trust him and think he'll return the money after it's transferred back into his account then do so.

But honestly I don't think you should give him the money because it's not your fault it's the banks fault. But if you wish to do so then give it to him.

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Should I pay the money to the customer or not - By Grace Emenike - 2019-10-05 18:40:35

I really do not see why he should behave that way because everyone knows this kind of thing happens. Nonetheless, you can help him with maybe 10% of the money or more so he can solve whatever problem he has. But, please you are business man, don't mix business with pity. Hope he understands though.

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Should I pay the money to the customer or not - By Hadassah Ibrahim - 2019-10-05 18:56:13

Everyone in this era knows that these things sometimes happen and he should have been more understanding but if u know him very well and have known him for long and u trust him then u should givr him it is probably urgent

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Should I pay the money to the customer or not - By Yakubu Esther - 2019-10-05 18:56:51

Firstly,you claimed he is a very good customer of yours,the best thing to do is for the both of you to go and lodge your complain in the bank together,one thing is certain the bank will return the money after 7 working days but if he needs money urgently,you can lend him the money because you said he is a very good customer of yours..which means you can trust him to return back your money after the bank sends him back the money.

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Should I pay the money to the customer or not - By Janet Araoyinbo - 2019-10-05 19:36:32

This is pure business and you are not the bank that withheld his money, so I see no reason you should pay him from your own purse since his money is still hooked up in the bank and he might even go back behind you to go and follow the normal retrieval process and get his money from the bank after collecting from you. Please let him go, you will continue to have better customers. 

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Should I pay the money to the customer or not - By Ogonna Nnajiude - 2019-10-05 20:01:27

If he is truly a good customer he wwill know that this is business and what ever happened is not your fault because if you were to pay him for the debited money then you will be running loss in your own business. 

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Should I pay the money to the customer or not - By Ibrahim Olatunde - 2019-10-05 20:10:39

The money will surely be reversed to his account  Just tell him to calm down and wait for 24 hours. And if he still doesn't agree, tel him you will give him the money and that once the money has been reversed, he should return the money to you. That's if you trust him though

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Should I pay the money to the customer or not - By Philip Bassey - 2019-10-05 20:19:37

I can’t advice you to give him if you can’t trace him if he finally got refund of the transaction,it always happen that way even in atm at time so don’t give him just tell him to chill that he would get refund back.keep your business cool don’t do friendship shit cos they won’t hlep you when you get lost of your business 

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Should I pay the money to the customer or not - By Omoghwigho Samson - 2019-10-05 20:22:39

If you pay him you would be the one to lose, because that money never entered your account,later it would bounce back to his account,then would he agree to tell u that they have credited him or refund the money then transfer the money again,10k is not small money oh,

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Should I pay the money to the customer or not - By Babatunde lateef - 2019-10-05 21:00:11

As much as there are good customers,  there are also bad customers.  He is an example of difficult clients.  If you so much trust him to return the money to you when he receives the money back in his account, I think you should find a way to keep him. 

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Should I pay the money to the customer or not - By PETER MMADUEKE - 2019-10-05 21:02:27

You  not paying him as the commanded doesn't mean yiu making him leave in anger, but rather you trying to avoid unnecessary loss, and come to think of it, if the money drops in his account later, will he even report back to you after you have also given him another 10,000.He should follow the procedure laid down. 

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Should I pay the money to the customer or not - By Ibiyemibello Abdulquadri A - 2019-10-05 21:21:18

The problem of transfer is much, and that situation there is common and most of the time with 24 hours, it is corrected by crediting the already debited account, therefore problem solved. But if the customer is a know person you can give it to him to avoid blame but if not I'd advice you not to transfer the money back.

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Should I pay the money to the customer or not - By Adelokun Temitayo - 2019-10-05 21:39:37

Since he's not a stranger to you and mayb he's in a situation that makes him angry you can give him. And follow up on how he would get his money back so that you can also get yours. 

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